Returns & Refunds

Thanks for shopping at www.thisislatinamerica.com

Remember that due to the handmade nature of pottery and other materials, colors and sizes may vary slightly but if you are not entirely satisfied with your purchase, we’re here to help.

SHIPPING

Items are shipped within 2 business days of ordering, however some orders may take up to 5 business days to process. We ship using UPS and USPS first class mail; once the shipping label is created, we will send you an e-email with the tracking information. Express shipping is available for an extra charge.

INTERNATIONAL SHIPPING

We ship to Canada, please be aware that customs and duties charges may be charged upon arrival. These fees are determined by each country and are NOT included in your shipping cost . This is Latin America is not responsible for these fees.

RETURNS

You have 30 calendar days to return an item from the date you received it. Your item needs to have the receipt or proof of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging. Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

REFUNDS AND CANCELLATIONS

Our goal is to see our customers happy and pleased with every purchase, so if for any reason, you would like to cancel an order, please contact our customer service at hello@thisislatinamerica.com. If the order hasn’t shipped, we will cancel it and refund you 100% of the order, but since our commitment is to fulfill your order as fast as possible we might not be able to cancel the order once it has been shipped. You can still return the items to This is Latin America prior approval for store credit only, minus shipping.
Due to the fact that all of our items are handmade, we do not accept returns on accessories, handbags, swimwear, jewelry, or special occasion apparel. All other items will be refunded for store credit only, with prior approval from This is Latin America, minus shipping. When you receive your items, please make sure they meet your expectations; in case you would like to return your order or part of your order, send us an email to info@thisislatinamerica.com within 72 hours from receiving your package.
Buyers are responsible for shipping cost on exchanges; including duties and customs fees incurred on the package (on both the original and return shipment), items must be returned on its original condition. Buyer is responsible for any alterations to the item’s condition.
This is Latin America is not responsible for damages, loss of packages that may occur to return merchandise during shipping. Please send all returns with proof of delivery.

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